TERMS & CONDITIONS – HERBALLEA

Template for Mila to review and approve

Terms and Conditions

Herballea Healing from The Meadow Ltd
Company Number: 16235571
7 The Lea, Fleet, Hampshire GU51 5AX, United Kingdom

Last Updated: 21.12.2025

1. General Terms

1.1 About Us

These Terms and Conditions (“Terms”) govern your use of the Herballea website (herballea.co.uk) and the purchase of products from Herballea Healing from The Meadow Ltd (“we”, “us”, “our”).

By placing an order with us, you agree to be bound by these Terms.

1.2 Who We Are

  • Trading Name: Herballea Healing from The Meadow
  • Legal Entity: Herballea Healing from The Meadow Ltd
  • Company Number: 16235571
  • Registered Address: 7 The Lea, Fleet, Hampshire GU51 5AX, United Kingdom
  • Contact Email: mila@herballea.co.uk
  • Contact Phone: 07903733887

1.3 Our Products

We sell handcrafted herbal products including:

  • Herbal teas (loose leaf and blended)
  • Handcrafted vinegars
  • Herbal bath salts and wellness products
  • [Future: herbal capsules, syrups, and consultations]

All our products are made in small batches on premises where allergens are handled.

1.4 Age Restriction

You must be 18 years or older to purchase from us. By placing an order, you confirm that you are at least 18 years of age.

1.5 Product Information

We make every effort to display our products as accurately as possible. However:

  • Product colours may vary slightly due to screen settings
  • Product ingredients are listed on each product page
  • Batch variations may occur as products are handcrafted

1.6 Allergen Information

Our products are made on premises where herbs, nuts, seeds, and spices are handled. If you have allergies, please review product descriptions carefully and contact us if you have concerns.

1.7 Legal Disclaimer

Our herbal products are food products or cosmetic preparations for external use. All descriptions refer to traditional herbal use and general wellbeing, not medical properties. Our products are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, breastfeeding, taking medication, or have a medical condition, please consult a healthcare professional before use.

2. Prices and Payment

2.1 Pricing

  • All prices are listed in British Pounds (£ GBP)
  • Prices are subject to change without notice, but changes will not affect orders already placed

2.2 Payment

We accept payment by:

  • Debit cards (Visa, Mastercard)
  • Credit cards (Visa, Mastercard)

Payment is processed securely through Global Payments.

2.3 Payment Security

Your payment details are encrypted and processed securely. We do not store your full card details on our servers.

3. Ordering Process

3.1 How to Order

  1. Browse our shop and add items to your cart
  2. Review your cart and proceed to checkout
  3. Enter your delivery and payment details
  4. Review your order and confirm purchase
  5. You will receive an email confirmation

3.2 Order Confirmation

Once your payment is successful, you will receive an email confirmation to the email address you provided. Please check your spam folder if you don’t receive it within 10 minutes.

3.3 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order. Acceptance occurs when we dispatch your products.

3.4 Out of Stock Items

If an item becomes out of stock after you’ve ordered:

  • We will contact you by email or phone
  • You can choose a substitute product or receive a full refund
  • Refunds will be processed within 5 working days

4. Delivery

4.1 Delivery Area

We currently deliver to UK addresses only.

We cannot ship internationally at this time.

4.2 Delivery Method

Orders are dispatched via Royal Mail Standard Delivery.

4.3 Delivery Cost

  • Standard Delivery: £6.00 (flat rate for all UK orders)

Delivery charges are displayed at checkout before you complete your order.

4.4 Delivery Timescales

  • Processing time: Orders are typically processed and dispatched within 1-2 working days
  • Delivery time: 1-3 working days after dispatch via Royal Mail
  • Total time: Allow 2-5 working days from order placement to delivery

Please note:

  • Orders placed on weekends or bank holidays will be processed on the next working day
  • Delivery times are estimates and may be affected by factors beyond our control (e.g., weather, postal delays)
  • We are not responsible for delays caused by Royal Mail

4.5 Tracking

Royal Mail tracking information may be available. We will email you tracking details once your order is dispatched.

4.6 Delivery Issues

If your order:

  • Doesn’t arrive within 5 working days: Contact us at mila@herballea.co.uk
  • Arrives damaged: Take photos and contact us within 48 hours
  • Is incorrect: Contact us within 48 hours and we’ll arrange a replacement

We cannot be held responsible for parcels lost or delayed by Royal Mail after dispatch, but we will work with you to resolve any issues.

5. Cancellations

5.1 Cancelling Your Order

You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched.

To cancel:

  • Email us at mila@herballea.co.uk with your order number
  • Include “CANCEL ORDER” in the subject line

If your order has already been dispatched, you cannot cancel it, but you may be eligible for a refund under our Returns policy (see Section 6).

5.2 Right to Cancel Under Distance Selling Regulations

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it for unopened, sealed products only (see Section 6 for details).

6. Returns and Refunds

6.1 Our Returns Policy

For health, safety, and hygiene reasons:

We cannot accept returns of opened herbal teas, bath salts, vinegars, or other consumable/cosmetic products.

This is in line with UK Consumer Rights Act 2015, which exempts sealed goods that become unsuitable for return once unsealed due to health protection or hygiene reasons.

6.2 Unopened Returns

You may return unopened, sealed products within 14 days of receipt, provided:

  • Products are in original, unopened condition
  • Original packaging is intact
  • You contact us first to arrange the return

To arrange a return:

  1. Email us at mila@herballea.co.uk within 14 days of receipt
  2. Include your order number and reason for return
  3. Wait for our return authorization email
  4. Send the product back to:

   Herballea Returns

   7 The Lea

   Fleet, Hampshire GU51 5AX

   United Kingdom

  1. Include a note with your order number

Return shipping costs:

  • You are responsible for return postage costs
  • We recommend using tracked delivery
  • We are not responsible for items lost in return transit

6.3 Refunds

Once we receive and inspect your returned item:

  • If approved: We will refund the product cost (minus original delivery charge)
  • Processing time: Refunds are processed within 5-7 working days
  • Refund method: Refunds are issued to your original payment method

We reserve the right to refuse refunds for products that do not meet our returns criteria.

6.4 Damaged or Faulty Products

If your product arrives:

  • Damaged in transit
  • Faulty or defective
  • Incorrect (wrong product sent)

Contact us within 48 hours of delivery with photos of the issue. We will:

  • Offer a replacement (if available), or
  • Issue a full refund including delivery charges

In these cases, we will cover return postage costs.

6.5 Non-Returnable Items

The following cannot be returned:

  • Opened herbal teas (due to food safety)
  • Used bath salts or cosmetic products (due to hygiene)
  • Opened vinegars or syrups (due to contamination risk)
  • Products without original packaging

7. Your Consumer Rights (UK)

7.1 Consumer Rights Act 2015

Nothing in these Terms affects your statutory rights as a consumer under UK law, including:

  • The right to receive products that are as described
  • The right to receive products of satisfactory quality
  • The right to receive products that are fit for purpose

7.2 If Something Goes Wrong

If you believe your consumer rights have been breached, contact us at mila@herballea.co.uk and we will work to resolve the issue.

You can also contact Citizens Advice or Trading Standards for further guidance.

8. Limitation of Liability

8.1 Product Use

Our products are traditional herbal preparations. You are responsible for:

  • Reading product safety information before use
  • Consulting a healthcare professional if you have medical concerns
  • Discontinuing use if you experience adverse reactions

8.2 Allergies

While we provide allergen information, we cannot guarantee that our products are completely free from allergens. If you have severe allergies, please contact us before ordering.

8.3 Liability Cap

To the extent permitted by law:

  • Our liability is limited to the value of your order
  • We are not liable for indirect, consequential, or special damages
  • We are not liable for issues caused by misuse of products

This does not affect your statutory rights.

9. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy.

We collect, use, and store your data in compliance with UK GDPR and Data Protection Act 2018.

10. Intellectual Property

All content on our website, including:

  • Product names and descriptions
  • Images and photography
  • Herballea branding and logo
  • Website design and layout

is owned by or licensed to Herballea and protected by UK intellectual property law.

You may not reproduce, distribute, or use our content without written permission.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have questions about these Terms and Conditions:

Email: mila@herballea.co.uk
Phone: 07903733887
Post: 7 The Lea, Fleet, Hampshire GU51 5AX, United Kingdom

Herballea Healing from The Meadow Ltd
Company Number: 16235571